Privacy Policy, Packn.co.uk

1. Our contact details

W&M Watson Packaging trading as Packn

Company Registration Number: SC349366

133 Barfillan Drive
Craigton Industrial Estate
Cardonald, Glasgow
G52 1BY

0141 530 5555

sales@packn.co.uk

2. The type of information we collect

We currently collect and process the following information:
• Customer name
• Billing address
• Delivery Address
• Contact information, including telephone/mobile number and email address
• Information relevant to customer surveys and/or offers
• IP address
• Goods ordered

3. How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To identify customers who use our website, purchase goods or services or create an account with us
• To assist anyone who contacts us for information or prices

We also receive personal information indirectly, from the following sources in the following scenarios:

• Google Analytics to better tailor our products and services to your requirements

We use the information that you have given us in order to:

• Answer questions or provide you with information you have requested
• Keep track of sales
• Keep you informed about our products and services
• Notify you about important changes or developments to our site or services
• Process your order(s)
• Manage deliveries, returns and refunds
• Manage your personal account
• Contact you for your views on our products and services (e.g. customer reviews)
• Track activity on our site and to provide a more personalised online experience
• Link with our social media sites and services for marketing purposes
• Market research purposes to identify trends and/or to improve usability and content of our services
• To deal with enquiries and complaints
• For claim management and insurance purposes

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. Please see section 1 for our contact details.
(b) We have a legal obligation.
(c) We have a legitimate interest.

4. How we store your personal information

Your information is securely stored.

We will store the information we collect for no longer than we believe is necessary. This may be until a business issue is resolved or we believe that there is no longer interest from you in our products or services.

In addition to the above, we will retain any documents (including electronic documents) that contain personal data:

In addition to the above, we will retain any documents (including electronic documents) that contain personal data:

• To the extent that we are required to do so by law
• If we believe that the documents may be relevant to any ongoing or prospective legal proceedings
• In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Your information may be retained for longer than this for client continuity and marketing purposes and/or if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims or for product warranty reasons.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. If there is a data breach, we will notify both you and the ICO within 72 hours.

We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.

We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

5. Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us in writing at:

W&M Watson Packaging trading as Packn

133 Barfillan Drive
Craigton Industrial Estate
Cardonald, Glasgow
G52 1BY

6. Payment provider

Packn use a third-party payment provider to facilitate our payments.

None of your payment information is stored in our system but handled through Blink. For Blink’s full Terms of Service and Privacy Policy please refer to:

Blink Terms of Service: https://www.blinkpayment.co.uk/terms-services

Blink Privacy Policy: https://www.blinkpayment.co.uk/privacy-policy

7. How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at:

W&M Watson Packaging trading as Packn

133 Barfillan Drive
Craigton Industrial Estate
Cardonald, Glasgow
G52 1BY

0141 530 5555

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk