Deliveries and Returns
Enjoy FREE DELIVERY on qualifying orders over £149 excluding VAT within the Scotland Central Belt.
Our own delivery fleet operates on scheduled regional routes, ensuring reliable delivery of your packaging supplies.
We also offer local collection Monday through Friday. Our friendly and dedicated team will ensure your order arrives safe and sound!
Delivery Options Overview
Packn offers flexible delivery solutions to suit orders of every size. Whether you're ordering a few packaging products or bulk pallet quantities, we work with trusted delivery partners to ensure your order reaches you safely and efficiently.
Parcel Delivery
Smaller orders are typically dispatched using DPD or FedEx, depending on the delivery requirements.
DPD: Reliable parcel delivery for standard orders.
FedEx: Next-day delivery service following dispatch.
Delivery times are calculated from the date your order is dispatched, not the date the order is placed.
Pallet Delivery
Larger and bulk orders are typically transported through Burns Express, our pallet delivery partner.
Typical delivery timeframe: 24–48 hours after dispatch.
Suitable for larger, palletised packaging orders.
Delivery times may vary depending on destination and service availability.
Scotland Fleet Delivery
We also operate our own delivery fleet across selected areas of Scotland.
Deliveries are arranged according to scheduled regional routes, allowing us to provide a convenient and reliable service to customers throughout our delivery network.
Qualifying orders within the Scotland Central Belt benefit from free delivery over £149 excluding VAT.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. (Delivery) Wait for Your Order to Arrive
3. (Collection) Pick up Your Order
General Information
- For addresses within the UK mainland, we aim to delivery your purchases as soon as possible. However please allow up to 3-5 working days from receipt of your order for delivery to arrive. Delivery to Highlands and Islands may take longer than our estimated 3-5 working days.
- Please note that during certain times of the year (i.e. Christmas, Bank Holidays) delivery times will vary.
- Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, courier backlog). You may cancel an order affected by circumstances outside our control. To cancel, please contact us on +44 (0)141 530 5555 or sales@packn.co.uk
- Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for.
- On occasion items may be lost in transit. If this occurs, please contact our customer service department, by email sales@packn.co.uk or by telephone +44 (0)141 530 5555 quoting your order number and full delivery address and we will investigate the issue.
Exchange or Return of Goods
Please see our Terms and Conditions page for a full breakdown on any exchange or return of goods.
FAQs
If your order is late or you would like to speak to a member of staff you can drop us an email or talk to our friendly team on 0141 530 5555 (option 1).
We are open public holidays!
Collections are subject to our opening times. Any deliveries made with our own vehicles will be delivered during public holidays. Any deliveries despatched through our courier network will be subject to their public holiday delivery policy.
We deliver throughout the UK mainland, including the Highlands and Islands.
We recommend contacting us for any specific queries or concerns if you are situated in a remote part of the UK or have an address which is difficult to find.
Currently we do not offer a next day or timed delivery service, however if you are local to our warehouse there may be an opportunity for one of our vehicles to deliver if they are passing through the area.
Yes, we require you or a trusted caretaker to be present on the day of delivery to ensure the goods are safety received.
